Shipping policy
Shipping Policy
Thank you for shopping with Saunaura. We are committed to processing and shipping your order as quickly and carefully as possible.
Order Processing Time
Orders are typically processed within 1–3 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
During high-volume periods, promotions, or holidays, processing times may be slightly longer.
Shipping Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
Most U.S. orders are delivered within 3–7 business days after shipment.
Please note that delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside of our control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 24–48 hours for tracking updates to appear after your shipping label has been created.
Shipping Address Accuracy
Please make sure your shipping address is correct before completing your order.
Saunaura is not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice an error in your shipping information, please contact us as soon as possible at:
We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.
Lost, Delayed, or Missing Packages
Once a package has been handed over to the shipping carrier, Saunaura is not responsible for carrier delays, lost packages, or delivery issues.
If your tracking shows that your order was delivered but you have not received it, please check your mailbox, front door, building office, neighbors, or local carrier location.
If you still cannot locate your package, contact us at:
We will do our best to assist you.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at:
Please include your order number and photos of the item and packaging so we can review the issue and make it right.
International Shipping
At this time, international shipping availability may vary based on destination and carrier options shown at checkout.
Customers are responsible for any customs duties, taxes, import fees, or additional charges required by their country.
Contact Us
For any shipping questions, please contact us at:
We are happy to help.